78abc Frequently Asked
Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on the 78abc platform — answered in plain English.
This 78abc FAQ page covers the most common questions asked by players across Bangladesh — from first-time registration and KYC verification, to bKash and Nagad deposits, cricket and slots gameplay, bonus wagering requirements, and responsible gaming tools. If your question is not answered here, our support team is available 24/7 via live chat or at [email protected].
Easy Registration
Sign up in under two minutes with your mobile number, email, and date of birth. 18+ only. KYC verification is quick and straightforward.
Fast Local Payments
Deposit and withdraw instantly via bKash, Nagad, Rocket, and Upay. Minimum deposit ৳200. Bank transfers also supported.
Hundreds of Games
Slots from Pragmatic Play and NetEnt, live casino tables from Evolution Gaming and Ezugi, and cricket betting on BPL, IPL, and T20 World Cup.
Welcome Bonus
New players on 78abc can claim a welcome bonus on their first deposit. Always check the wagering requirements and expiry terms before opting in.
SSL Encrypted
All data on 78abc is protected by SSL encryption. Your personal details, payment information, and account credentials are always secure.
24/7 Live Support
Our 78abc support team is available around the clock via live chat and email. Average response time for responsible gaming queries is under 4 hours.
1 Account & Registration
How do I create an account on 78abc?
Creating a 78abc account takes under two minutes. Visit the 78abc website, click the registration link, and fill in your username, password, email address, and mobile number. You will need to confirm your date of birth to verify that you are 18 or older. Once submitted, a verification link or code is sent to your registered mobile or email — confirm it and your account is active immediately.
What documents do I need to verify my 78abc account?
78abc requires a government-issued photo ID to complete the KYC (Know Your Customer) verification process. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence showing your date of birth. A clear photograph or scan of the document is sufficient. Verification is typically completed within 24 hours of submission.
I forgot my 78abc password — how do I reset it?
Use the 'Forgot Password' link on the 78abc login page to reset your password. Enter the email address or mobile number registered to your account and you will receive a reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact 78abc support via live chat.
Can I have more than one account on 78abc?
No. 78abc strictly permits one account per player. Duplicate accounts are a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held. If you believe a duplicate account was created in error, contact 78abc support immediately to resolve the issue before any action is taken.
How do I close my 78abc account?
To close your 78abc account, contact the support team via live chat or email at [email protected] and request a permanent account closure. Before submitting your request, withdraw any remaining balance. 78abc will process the closure request within 48 hours. If the reason for closure is related to problem gambling, self-exclusion (1 month to permanent) is available directly from your account settings.
2 Deposits & Withdrawals
How do I deposit money into my 78abc account using bKash?
To deposit via bKash on 78abc, go to the Deposit section of your account, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash Send Money transfer to the 78abc merchant number provided. The transaction reference number must be entered to confirm the deposit. Funds appear in your account balance within minutes.
How long does a bKash deposit take to appear on 78abc?
bKash deposits on 78abc are processed within 1 to 5 minutes in most cases. During peak hours or on major match days (BPL, IPL, T20 World Cup fixtures), processing may take up to 15 minutes. If a deposit has not appeared after 30 minutes, contact 78abc support with your bKash transaction ID and the deposited amount and the team will manually credit your account.
What is the minimum deposit amount on 78abc?
The minimum deposit on 78abc is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no minimum deposit for bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, though processing times for bank transfers are longer (typically 1–3 business days compared to the near-instant mobile banking options).
What is the minimum withdrawal amount on 78abc?
The minimum withdrawal amount on 78abc is ৳500 for mobile banking methods (bKash, Nagad, Rocket, Upay). For bank transfers to Bangladeshi bank accounts, the minimum withdrawal is ৳1,000. Make sure your withdrawal account matches the name on your verified 78abc account — third-party withdrawals are not permitted for security reasons.
How long do withdrawals take on 78abc?
Withdrawals via bKash, Nagad, Rocket, and Upay on 78abc are typically processed within 1 to 4 hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank accounts usually take 1 to 3 business days. Withdrawals requested on weekends or Bangladeshi public holidays may experience slight delays due to banking system availability.
Are there any fees for deposits or withdrawals on 78abc?
78abc does not charge any platform-side fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges in line with their published fee schedules. We recommend checking your mobile banking app for any applicable charges before initiating a large transaction.
Can I deposit via Nagad on 78abc?
Yes, Nagad is a fully supported deposit and withdrawal method on 78abc. The process is identical to bKash — select Nagad in the deposit section, transfer the amount to the 78abc Nagad merchant number, enter your transaction reference, and your balance is credited within minutes. Nagad deposits and withdrawals carry the same minimum amounts as other mobile banking methods on the platform.
3 Games & Gameplay
How do I bet on cricket matches on 78abc?
To bet on cricket on 78abc, navigate to the Cricket section from the main menu after logging in. You will find current and upcoming matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series. Select a match, browse the available markets (match winner, top batsman, total runs, over/under, live in-play), choose your selection, enter your stake in BDT, and confirm the bet. Live betting is available on selected matches.
What slot games are available on 78abc?
78abc hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The Slots section covers classic three-reel slots, five-reel video slots, Megaways titles, progressive jackpot slots, and themed games. Popular titles are updated regularly. All slots on 78abc use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes.
Can I play live casino games on 78abc?
Yes, 78abc features a full live casino lobby powered by providers including Evolution Gaming and Ezugi. Available games include Live Roulette, Live Baccarat, Live Blackjack, Live Teen Patti, and game-show style titles like Crazy Time. Live casino games are streamed in real time from professional studio environments with human dealers and full HD video quality, available around the clock.
Is 78abc available on mobile?
Yes, 78abc is fully optimised for mobile play via the web browser on any Android or iOS smartphone or tablet — no app download is required. Simply open your mobile browser, visit the 78abc website, and log in to access the full range of casino games, sports betting markets, and account management features. The mobile interface is responsive and designed for smooth gameplay on smaller screens.
What is RTP and how does it affect my chances on 78abc slots?
RTP stands for Return to Player — it is the percentage of total wagered money that a slot game is statistically expected to pay back to players over a very large number of spins. For example, a slot with a 96% RTP will, over time, return ৳96 for every ৳100 wagered. 78abc only hosts games from certified providers whose RTP figures are independently audited. Higher RTP slots generally offer better long-term value, though individual session outcomes are always random.
4 Bonuses & Promotions
What welcome bonus does 78abc offer to new players?
78abc offers a welcome bonus to newly registered players on their first deposit. The specific bonus terms — including the match percentage, maximum bonus amount in BDT, and minimum qualifying deposit — are published on the Promotions page of the 78abc website. Bonus funds are credited to your account automatically upon a qualifying deposit. Always read the full terms before opting in to any promotion.
What are wagering requirements and how do they work on 78abc?
Wagering requirements specify how many times you must wager the bonus amount (or bonus plus deposit, depending on the offer) before bonus-derived winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before cashing out. Wagering requirements vary by promotion on 78abc — check the specific terms attached to each bonus offer.
Do 78abc bonuses expire?
Yes, bonuses on 78abc carry an expiry period, which is stated in the terms and conditions of each individual offer. Typically, bonus funds and any associated wagering requirements must be completed within 7 to 30 days of the bonus being credited, depending on the promotion type. If the wagering requirement is not met within the specified window, the bonus and any bonus-derived winnings are forfeited automatically.
Can I withdraw my bonus funds directly on 78abc?
Bonus funds on 78abc cannot be withdrawn directly — they must first be converted to real money by completing the associated wagering requirements. Once the wagering threshold is met, the resulting real-money balance is fully withdrawable via any supported payment method including bKash, Nagad, Rocket, or Upay. Attempting to withdraw before meeting wagering requirements will result in the bonus being voided.
Does 78abc offer free spins or reload bonuses?
Yes, 78abc runs a range of ongoing promotions beyond the welcome bonus, including free spins on selected slot titles, reload bonuses on subsequent deposits, and seasonal offers tied to events like BPL, IPL, Eid, or Pohela Boishakh. Promotional offers are updated regularly on the 78abc Promotions page. Subscribing to email or SMS notifications ensures you do not miss any limited-time offer.
5 Safety & Responsible Gaming
Is 78abc safe and secure for Bangladeshi players?
78abc uses SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information, payment details, and account credentials are secure. Account access is protected by password authentication and optional additional verification steps. We do not share your personal data with unauthorised third parties. Our platform undergoes regular security reviews to maintain a safe environment for all players.
Is 78abc legal in Bangladesh?
78abc operates as an online entertainment platform providing casino and sports betting services to adult players in Bangladesh. We do not make specific claims about regulatory licensing in Bangladesh, as the legal landscape for online gambling varies. We encourage all players to understand the applicable laws in their jurisdiction before registering. 78abc is committed to fair play, player protection, and responsible gaming standards across all markets it serves.
What is the minimum age to play on 78abc?
The minimum age to register and play on 78abc is 18 years. This is a strict, non-negotiable requirement. All players must confirm their age at registration, and 78abc reserves the right to request identity documents to verify age at any point. Any account found to be held by a person under 18 will be permanently closed and all deposits returned. 78abc actively works to prevent underage gambling.
How do I self-exclude from 78abc if gambling becomes a problem?
If you feel that gambling is negatively affecting your life, 78abc offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanently. To activate self-exclusion, go to the Responsible Gaming section in your account settings and select your preferred exclusion period — it takes effect immediately. Alternatively, contact the 78abc support team via live chat or email at [email protected] and they will process the exclusion on your behalf without delay.
How do I set deposit limits on my 78abc account?
Deposit limits on 78abc can be set directly from the Responsible Gaming section of your account settings. You can define a daily, weekly, or monthly maximum deposit amount in BDT. Limits take effect immediately upon activation. If you wish to lower your limit, the change is instant. Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher amount applies, giving you time to reconsider.
Where can I get help if gambling is affecting my wellbeing?
If gambling is causing distress or financial difficulty, reach out to the 78abc support team immediately — our responsible gaming specialists are available 24/7 via live chat and can help activate self-exclusion, spending limits, or account closure without judgement. We also encourage players to speak with a trusted family member or seek professional counselling. Remember: gambling should always be entertainment, never a solution to financial problems. For adults 18+ only.
Still Have Questions?
Our 78abc support team is available around the clock. You can also explore our games, check out the latest promotions, or head straight to your account from the links below.