Privacy Policy
at 78abc
Your privacy matters to us. This Privacy Policy explains exactly what personal data 78abc collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you have over your own information. We are committed to handling your data with care, transparency, and security.
Your Data Is Protected
All personal information you provide to 78abc is stored on secure, SSL-encrypted servers. We apply industry-standard access controls to ensure your data is protected from unauthorised access at every layer.
Full Transparency
We believe in clear, honest communication about how your data is used. This policy explains every category of data we collect and every purpose for which it is processed — in plain, readable English.
You Control Your Data
As a registered 78abc player, you have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond promptly.
Verified Identity
Identity verification (KYC) data collected during the registration and withdrawal process is handled with strict confidentiality and used solely for the purposes of account verification and anti-fraud compliance.
Secure Payment Data
Payment information related to bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions is processed through secure channels. 78abc does not store full card numbers or mobile banking PINs on its servers.
Cookies Used Responsibly
78abc uses cookies and similar technologies to improve your browsing experience and to analyse Platform usage. You can manage your cookie preferences through your browser settings at any time.
1. Introduction & Scope
This Privacy Policy ("Policy") describes how 78abc ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your") who access or use the 78abc website at 78abc.net, its mobile-optimised interface, and all related services, games, and features (collectively, the "Platform").
By registering an account, making a deposit, placing a wager, or otherwise accessing the 78abc Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.
This Policy applies to all personal data submitted to 78abc by registered players and visitors from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. It covers data collected through the website, through customer support interactions, and through your use of payment services integrated into the Platform.
This Privacy Policy should be read alongside the 78abc Terms & Conditions and our Responsible Gaming Policy, all of which together form the full agreement governing your relationship with 78abc.
2. Data We Collect
78abc collects personal data through several channels: directly from you when you register or interact with the Platform, automatically as you browse and play, and from third-party service providers involved in payment processing or identity verification. The categories of data we collect include the following:
2.1 Registration & Account Data
When you create a 78abc account, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, email address, phone number, and a chosen username. This data is required to establish your account and verify that you meet the eligibility requirements to use the Platform, including the minimum age requirement of 18 years.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents such as a recent utility bill or bank statement. This data is collected to comply with anti-money-laundering obligations and to protect the integrity of the Platform.
2.3 Financial & Transaction Data
We collect data relating to deposits and withdrawals made through supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This includes transaction amounts in Bangladeshi Taka (৳), transaction timestamps, payment method identifiers, and the status of each transaction. We do not store full card numbers or mobile banking authentication credentials on our servers.
2.4 Gameplay & Wagering Data
We maintain records of your activity on the Platform, including the games you play, wager amounts, game outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and Platform improvement purposes.
2.5 Technical & Device Data
When you access the 78abc Platform, we automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and pages visited within the Platform. This data helps us maintain Platform security, detect fraud, and optimise the user experience.
2.6 Communications Data
If you contact 78abc customer support via live chat, email, or WhatsApp, we retain records of those communications including the content of messages and the timestamps of interactions. This data is used to resolve your queries, improve our support service, and maintain an audit trail of player-support interactions.
| Data Category | Collection Method | Primary Purpose |
|---|---|---|
| Registration & Account Data | Provided by you at sign-up | Account creation & eligibility verification |
| KYC / Identity Documents | Uploaded by you on request | Identity verification & AML compliance |
| Financial & Transaction Data | Generated via payment gateway | Payment processing & fraud prevention |
| Gameplay & Wagering Data | Automatically logged by Platform | Account management & responsible gaming |
| Technical & Device Data | Automatically collected via browser | Security, fraud detection & UX optimisation |
| Communications Data | Provided by you during support contact | Customer support & dispute resolution |
3. How We Use Your Data
78abc processes your personal data only for lawful, specified, and legitimate purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:
- Account Management: To create, maintain, and administer your 78abc player account, including processing deposits, withdrawals, and bonus credits.
- Identity Verification: To verify your identity and age as part of our KYC obligations, and to confirm that you meet the eligibility criteria to use the Platform.
- Service Delivery: To provide you with access to the games, sports betting markets, and other features available on the 78abc Platform.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the Platform.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion requests.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when you contact the 78abc support team.
- Legal & Regulatory Compliance: To comply with applicable legal obligations, including anti-money-laundering requirements, data retention laws, and any lawful requests from competent authorities.
- Platform Improvement: To analyse usage patterns, conduct internal research, and improve the performance, design, and content of the 78abc Platform.
- Marketing Communications: Where you have provided consent, to send you information about 78abc promotions, bonuses, tournaments, and seasonal offers. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support at [email protected].
4. Data Sharing & Third Parties
78abc does not sell your personal data to third parties. We do not trade, rent, or commercially exploit your personal information for the benefit of external organisations. However, in order to operate the Platform effectively and fulfil our legal obligations, we may share certain categories of your personal data with the following types of third parties:
4.1 Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard transactions. These providers receive only the minimum data required to complete the relevant transaction and are contractually bound to handle that data in accordance with applicable privacy standards.
4.2 Identity Verification Partners
To fulfil our KYC obligations, we may share your identity documents and personal details with third-party identity verification service providers. These providers assist us in confirming the authenticity of documents and verifying your age and identity. They are bound by strict data processing agreements and may not use your data for any purpose beyond verification.
4.3 Game Technology Providers
The games available on the 78abc Platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect certain technical and gameplay data as part of their game delivery infrastructure. Their data practices are governed by their own privacy policies, and 78abc selects only providers who meet high standards of data security and fair play certification.
4.4 Fraud Prevention & Analytics Services
We use third-party fraud detection and analytics services to monitor Platform activity for signs of unusual or prohibited behaviour. These services may process device data, IP addresses, and behavioural patterns on our behalf. All such providers are bound by data processing agreements that restrict the use of your data to the specific purposes for which it is shared.
4.5 Legal & Regulatory Authorities
78abc may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities. In such cases, we will disclose only the minimum information required and will do so in compliance with applicable legal procedures. Where legally permissible, we will notify you of any such disclosure.
5. Cookies & Tracking Technologies
The 78abc Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather analytical data about how the Platform is used. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot access other files stored on your device.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core Platform functionality including session management, login state, and security tokens. Cannot be disabled without breaking core features. | Session / up to 24 hours |
| Functional Cookies | Remember your preferences such as language settings, game lobby filters, and display options to personalise your experience on return visits. | Up to 90 days |
| Analytics Cookies | Collect anonymised usage data including pages visited, time on site, and navigation paths. Used to understand user behaviour and improve the Platform. | Up to 12 months |
| Security Cookies | Support fraud detection systems by identifying unusual access patterns, flagging potentially compromised sessions, and verifying device consistency. | Session / up to 30 days |
5.2 Managing Cookies
You can control and manage cookies through your web browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies will impair the functionality of the 78abc Platform, and you may not be able to log in or access certain features. Analytics and functional cookies can be disabled without affecting core Platform access.
Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, Edge, and Opera. On mobile devices, cookie settings are typically available within the browser's privacy or settings menu.
5.3 Similar Technologies
In addition to cookies, the Platform may use local storage objects, session storage, and similar browser-based technologies to store user preferences and maintain session integrity. These technologies function similarly to cookies in terms of how they store data on your device and are subject to the same management options through your browser settings.
6. Data Retention
78abc retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply to the main categories of data we hold:
- Account & Registration Data: Retained for the duration of your account's active status and for a minimum of five (5) years following permanent account closure, in accordance with standard record-keeping requirements.
- KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable anti-money-laundering regulations.
- Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction to support financial audit requirements and dispute resolution processes.
- Gameplay & Wagering Records: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
- Communications & Support Records: Retained for a minimum of two (2) years from the date of the last interaction to support ongoing and future customer support needs.
- Technical & Device Data: Retained for up to twelve (12) months, after which it is aggregated or permanently deleted.
- Marketing Consent Records: Retained for the duration of your consent and for a minimum of three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.
When the applicable retention period expires, 78abc will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised or aggregated data may be retained indefinitely for analytical and research purposes, as it no longer constitutes personal data.
7. Data Security Measures
78abc takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, disclosure, or destruction. Our key security practices include:
- SSL/TLS Encryption: All data transmitted between your device and the 78abc Platform is encrypted using industry-standard SSL/TLS protocols. This protects your personal and financial data from interception during transmission.
- Secure Server Infrastructure: Player data is stored on secured server infrastructure with restricted physical and logical access. Access to production data systems is limited to authorised personnel only, on a strict need-to-know basis.
- Password Protection: Account passwords are stored using strong one-way cryptographic hashing algorithms. 78abc staff cannot view your password in plain text and will never ask you to share it.
- Two-Factor Authentication: 78abc offers two-factor authentication (2FA) for registered accounts. We strongly recommend enabling 2FA to add an additional layer of protection to your account beyond your password alone.
- Fraud Detection Systems: Automated fraud detection systems monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, or other indicators of compromise.
- Data Access Controls: Internal access to player data is governed by role-based access controls. Employees are granted access only to the data required to perform their specific job functions, and all data access is logged and audited.
- Regular Security Assessments: 78abc conducts periodic internal reviews of its data security practices and works with technology partners who maintain their own security certifications and audit programs.
Despite these measures, no digital system can be guaranteed to be entirely free from the risk of breach. In the unlikely event of a data security incident that affects your personal data, 78abc will take prompt action to contain the incident and will notify affected players as required by applicable laws and best practice guidelines.
8. Your Privacy Rights
As a registered player and data subject, you have a number of rights with respect to the personal data that 78abc holds about you. These rights are summarised below. To exercise any of these rights, please contact the 78abc support team in writing via email at [email protected].
- Right of Access: You have the right to request a copy of the personal data that 78abc holds about you, together with information about how that data is being processed. We will respond to verified access requests within a reasonable timeframe.
- Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly from within your account profile.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right is subject to limitations where we are legally required to retain data for compliance purposes (such as KYC and transaction records), or where deletion would conflict with other legitimate interests.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being disputed or while an objection to processing is being assessed.
- Right to Data Portability: Where technically feasible and applicable, you have the right to receive a copy of the personal data you have provided to 78abc in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
We will respond to all valid privacy rights requests promptly. In some cases we may need to verify your identity before processing a request to ensure we are disclosing data to the correct individual. We will not charge a fee for handling standard requests, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in scope.
9. Children & Minors
The 78abc Platform is strictly intended for use by adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts on the Platform.
If 78abc discovers or receives a credible report that a registered account holder is under the age of 18, the account will be immediately suspended, all data collected in connection with that account will be reviewed, and any personal data relating to a minor will be securely deleted to the extent permitted by law. Any deposits made by an underage user will be returned, and all winnings accrued will be permanently forfeited.
If you are a parent or guardian and believe that a minor in your care has created an account on the 78abc Platform, please contact us immediately at [email protected]. We take underage access extremely seriously and will act promptly on all such reports.
10. Updates to This Policy
78abc reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in our data processing practices, changes in applicable law, improvements to our Platform, or feedback received from players. The effective date at the top of this Policy indicates when the most recent revision was made.
When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by posting a prominent notice on the 78abc Platform and, where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this Policy periodically so that you are always informed about how your data is handled.
Your continued use of the 78abc Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and may request closure of your account by contacting our support team.
Explore 78abc With Confidence
Now that you understand how 78abc protects your data, dive into the full gaming experience. Browse casino games, check our FAQ, or visit the responsible gaming page. 18+ only. Play responsibly.